Cancellation & Refund Policy
Effective Date: 03/04/2025
At Weavers Rug, customer satisfaction is our top priority. Our Cancellation and Refund Policy is designed to ensure a smooth and transparent shopping experience for all our customers.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing them without any charges.
- To request a cancellation, please email us at info@weaversrug.com or call +917991732058 with your order number.
- Orders that have already been shipped cannot be cancelled.
2. Refund Policy
- Refunds are only applicable if requested before 7 days from the date of delivery.
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To be eligible for a refund, the item must be:
- Unused and in its original packaging
- Free from any damage, stains, or signs of use
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Refunds will not be issued for:
- Customized or made-to-order rugs
- Products returned after 7 days of delivery
- Products that show signs of use or are not in their original condition
3. How to Request a Refund
To initiate a refund:
- Email us at gauravrai2783@gmail.com within 7 days of receiving the product.
- Include your order number, a brief reason for the return, and photos of the product (if defective or damaged).
- Once your request is approved, we will share the return instructions.
- After we receive and inspect the returned item, your refund will be processed.
4. Refund Timeline
- Once approved, refunds will be credited to your original payment method within 7–10 business days.
- If the payment was made via Razorpay, the refund will be processed securely through their gateway.
5. Return Shipping
- Return shipping costs will be borne by the customer unless the product is defective, damaged, or incorrectly delivered.
- We recommend using a trackable shipping service when sending returns.
6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos. We will offer a free replacement or full refund, depending on the situation.
Contact Us
For any cancellation or refund-related queries, please contact:
Weavers Rug
Email: info@weaversrug.com
Phone: +917991732058
Website: https://www.weaversrug.com