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Shipping & Delivery Policy


Effective Date: 03/04/2025


At Weavers Rug, we are committed to delivering your handcrafted rugs safely and on time, wherever you are in the world. This Shipping & Delivery Policy outlines our timelines, methods, and important terms regarding the delivery of your orders.

1. Domestic Shipping (India)

  • Processing Time: Orders are processed within 2–4 business days after payment confirmation.
  • Delivery Time: Standard delivery within India usually takes 5–10 business days, depending on your location.
  • Shipping Charges: We offer free shipping on all prepaid domestic orders.

2. International Shipping

  • Processing Time: International orders are also processed within 2–4 business days.
  • Delivery Time: Delivery timelines vary by country and can take 7–21 business days depending on customs and courier handling.
  • Shipping Charges: Calculated at checkout based on destination and package weight.
  • Custom Duties & Taxes: Import duties, taxes, and fees are not included in the product price or shipping cost. Customers are responsible for paying these charges upon delivery, as per their country’s regulations.

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track the status of your shipment in real-time using the provided tracking link.

4. Delivery Partners


We work with trusted logistics partners such as Delhivery, Bluedart, FedEx, DHL, and India Post to ensure safe and timely delivery across all pin codes and countries.

5. Delays & Exceptions


While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Remote locations
  • Customs clearance
  • Pandemic-related disruptions or holidays


We will notify you promptly in case of any unexpected delay.

6. Address Accuracy


Please ensure that all shipping details provided at checkout are accurate. We are not responsible for non-delivery due to incorrect or incomplete address details.

7. Undelivered Packages


If a package is returned due to failed delivery attempts, incorrect address, or refusal to accept, we will contact you for reshipment. Additional shipping charges may apply.

Frequently asked questions

Here are some common questions about our company.

You can order directly on our website weaversrug.com. Simply choose your rug, select size/quantity, and checkout securely or You can mail us to sales@weaversrug.com for custom order.

We accept credit/debit cards, UPI, net banking, wallets, and international payments through secure gateways.

Yes, we ship across India and worldwide. Shipping costs are calculated at checkout.

  • Within India: 5–14 business days
  • International Orders: 10–21 business days (depending on location)

Once shipped, you’ll receive an email/SMS with the tracking details.

We accept returns within 7 days of delivery if the product is unused and in its original condition.

Yes, refunds are processed once we receive and inspect the returned item. Refunds are issued to the original payment method.

In such cases, contact us immediately with photos. We’ll arrange for a replacement or full refund.